Top 10 Mistakes Business Owners Make With Their Technology and IT Decisions

Technology. Love it or hate it, it's a necessary part of business today. Some business owners feel investing in technology is a waste of funds. Others think technology works well for other business owners, but can't make it work for them. Here's a list of the top 10 mistakes business owners make that leads to the cost of inefficient IT adding up. Read it and avoid the same pitfalls.

1. Is IT a part of your strategic business plan? If not, why not?

If not, your company will be unnecessarily challenged in meeting strategic goals.Technology is complicated, confusing and intimidating, but also closely tied to the success of an ever increasing number of businesses in today's marketplace. All you need is a good IT Advisor to work with you, make recommendations based on your goals, and deploy those recommendations on time and on budget. Don't think it's important? Well let's review that for a moment.

Your client info is stored on computers
Your sales efforts, leads etc are stored on computers and require advanced software to track.
Your employees work on computers, and are more efficient with file and printer servers installed as part of the network.
Your communications rely on email, antivirus software, cell phones and SmartPhones and syncing them all back to office computers and so on.
All your data needs to be protected, backed up and available for recovery should disaster strike.
If you haven't thought about just how important a regular IT audit & review is for your company, you're leaving too much up to chance. IT is an integral part of your business. Give it the appropriate focus, budget and consideration and see how it can add value to the overall strategic plan.

2. Does your technology match your business plan or did you try to make your business plan fit with whatever technology you had?

If your growth strategy requires a team of independently operating sales reps, make sure your IT supports that in the most cost and time efficient way possible. If your work flow is more of a process that must go from person A to person B to person C, then your IT design should match your work flow. If it doesn't, it's costing you time and money.

Don't make the mistake of making your business strategy fit into your existing IT set up. That could be a devastating move for your business. With the help of a trusted IT Advisor, you can find and implement solutions that support your business needs, add value to your company and simplify daily operations for your entire team.

3. Is Your Technology Secure?

Your threats might include:
A virus
A network wide virus
A fire
The failure of your single back up drive
Employee theft of data
And just plain ol' we hack for the fun of it hackers Your technology should be secure. Many businesses under invest in this area and too many come to regret it. One unfortunate incident can prove to severely outweigh the cost of investing in appropriate security.

4. Are You Under Utilizing Technology In Your Business?

Have you purchased the right amount of technology or power for your needs? Are your processors slowing down your team? Is your server scalable? Do you continue to invest in an antiquated model when the cost/benefit ratio for a new system makes fiscal sense. Technology is an investment and can give your company a considerable competitive edge. Don't overspend on unnecessary technology just because you are enamoured with "toys" - yes, this is the case with some rare folks. But do strike the correct balance that will give your business the IT power it needs to excel forward.

5. You bought what? How are you planning on using that technology?

You might be surprised to learn that there are cases of business owners purchasing technology and then never using it. It usually results from an impulse buy or a "sale" purchase. If your technology purchase was not part of strategic business plan, it may not fit in. If your technology purchase was the result of a sale, it may be the wrong technology. Even if it is the right piece of equipment or software, simply purchasing it doesn't necessarily mean that you have thought enough about how to:

Make it work with what you've already got
How to properly install and configure it
How to train your team on using it properly/to full potential
Porting your data over to it...and so on.
Don't be frivolous with IT purchases. Work with your IT Consultant to make planned purchases and implementations.

6. Don't Get "Sold"

If you go out shopping for IT, or give most IT "departments" a budget, I assure you they will find something to spend it on. It may not be what your business needs, but they already have a "new", "exciting" or "cutting edge" solution that they have been drooling over and dying to work with. Is it what best suits your needs? Maybe. Maybe not. Will it be the simplest most effective solution for your needs, and easy enough for all you employees to use? Are you sure about that?

It comes down to this: You don't want business processes to fit in to your technology. You want the right technology to support your business processes in the most efficient way possible. An independent IT Consultant who won't gain financially from a purchase recommendation is a wise choice here. Such an IT Advisor won't "sell" you anything, but will help you navigate your options and purchase the IT you need.

7. Failing To Outsource

There comes a time in every new business when the cost benefit of managing your IT yourself diminishes to the point of no return. At that time, outsourcing might just be the sensible option. In mid size companies, outsourcing or having an IT firm on call as needed helps balance costs and necessary IT support. In a large company, outsourcing can significantly reduce the IT budget with Service Level Agreements.

Service Level Agreements are suitable for many companies, giving them a fixed cost for enough IT service to efficiently run their business. The best part is that Service Level Agreements cost a fraction of a full time IT employee. Be sure to explore this option thoroughly. Unless technology is your core service or product, your needs may best be served by an independent IT firm and a good Service Level Agreement.

8. Failing To Plan for the Worst

Disaster recovery is a term often used for cleaning up after a hurricane, tsunami or data loss. Albeit in different ways, all incidences are considered a disaster for those involved.

But data loss doesn't just happen when a drive fails or becomes corrupted. Paper fades or goes up in a fire. Devices are stolen. Data Protection solutions help reduce such losses. Overall, a well thought out back up and recovery plan can be simple to implement and low cost to run. Not having a data backup and recovery plan is just too high of a risk. In some instances, it could mean the death of a business.

9. What's Your IT Policy? How Many Hours Do You Want Employees On Facebook?

Endless of hours are wasted each day by employees who are the clock, but doing anything but business related work. Web surfing, IM, chatting, social media, online dating and personal email pervades the business landscape. You don't have to be austere and cut it out completely, but you can monitor it, curb it and significantly reduce those lost productivity hours.

How about your company green policy and the environment? Is it important to you? Have you communicated that to your employees? Do they know not to print documents unless essential, to refill cartridges if possible, to recycle old electronics in appropriate ways?

Make it policy and it will stick. Whether it's reducing wasted hours on social media or dating sites, or saving paper, your trusted IT Advisor can help you better manage your resources by implementing the right technology and policy.

10. Grow With It. Scale It. Upgrade. Keep Your Technology Up-To-Date.

Technology evolves faster and faster. Don't buy in to the one sided view of "IT is a never ending cost with no return". Rather, accept and plan for technology that will suit your purposes today but will also grow with you in future. Accept that upgrades are as essential as ongoing product development, sales training and team building. Avoid delaying upgrades until all your technology is obsolete and unsupported by your industry ( or the software industry), leaving you with an enormous upgrade bill due all at once.

Of course on the flip side of that token, don't be the company buying up technology aimlessly. Your IT purchases should always be planned out and support your business model.

Adam Thorn has been helping business owners use technology for their ends for nearly 15 years. Adam is the Lead Technical Advisor and Managing Partner at Tucu.

Tucu is Tech U Can Use.

Easy, Painless, Stress Free IT.

It's Small Business IT made easy for smart, savvy business owners in Toronto, Durham Region & Clarington Ontario. Call Adam with your IT questions at 416.292.3300 or 905.233.4858.

Learn more about Tucu at http://tucu.ca

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.

The Top 10 Mistakes Technology Companies Make

In working closely with technology providers over the years, I regularly discover that these companies are making common mistakes that devalue the company, leave revenue on the table, or jeopardize their long-term health. So this special article identifies the top 10 of these mistakes to help you avoid making them.

10. Failure to register a federal copyright for company-developed software

Your company has spent months, and maybe years developing the next-big-thing. You're out there licensing it to customers, fighting off competitors, and trying to maximize your revenues. What would you do if a customer was misusing your software? What if a competitor was copying parts of it to use in its product? There are various ways to respond to these problems, but one of the easiest to way to strengthen your claims is to register a copyright for the software with the United States Copyright Office. Registration provides you with an enhanced ability to have a court prevent infringing use of your software, and a greater amount of damages that are recoverable. The best part is that registration is relatively easy and inexpensive.

9. Licensing technology too broadly

So you've landed that big deal with that big customer. You've carefully priced the deal based upon your expectations of how the customer is going to use your technology - by a specific group within the customer's large organization. You're hoping that the success of this deal will lead to a greater adoption of your technology within the rest of the company, and ultimately more revenue for you. Unfortunately, you later learn that this one group is sharing your technology throughout the rest of the company, with no additional license fees to you, and there's nothing you can do about it. Why? By failing to carefully and narrowly draw up the license grant in your agreement, you've unwittingly granted the entire company the rights to use your technology, and you've left a pile of cash on the table.

8. Failure to provide detailed support and maintenance policies

Too often, once a company's technology is ready to be licensed, determining how to support the technology becomes an afterthought. General and non-descriptive obligations like "providing telephone and email support" and "providing updates" are invitations for disagreements and missed expectations. When is phone support being offered? How quickly will you respond to problems? What is considered and update and what is a new product for which you would charge the customer separately? Many times, you need your customer to provide you with certain information about the problem before you can diagnose and fix it. Set the appropriate expectations in your support and maintenance policies and avoid these issues in the future.

7. Not contracting customers to recurring support fees

Customers want and expect that you will be there to support your product, assist with problems, and provide them updates when you add features or fix bugs. Customers also expect that you will regularly charge them for these services, so why do so many technology vendors sell a product to a customer and fail to structure regular and recurring support fees? In general, a technology vendor's highest profit margins are realized through a support fee stream, and not in the upfront license charge.

6. Inadequate non-disclosure and non-compete agreements with employees and contractors

The technology business is one of the most competitive industries in the market. Why take a chance losing your competitive advantage by not ensuring that your intellectual property, customer lists, trade secrets, and other sensitive information are properly protected through appropriate agreements with your employees, contractors, and vendors? Finding and using some form agreement that you saw floating around on the Internet somewhere may actually make matters worse if you don't fully understand the terms. Moreover, simple steps can be taken to ensure that anything developed by your employees is, and remains, your company's property.

5. Giving away intellectual property ownership too liberally

Many technology companies develop customized technology for their customers, or make customized modifications to their existing technology on behalf of a particular customer. And most customers argue that if they're paying for it, they want to own it. But giving away your company's intellectual property in these instances can prevent you from reusing it for other customers - effectively shutting down a potential source of revenue in the future. And many times, your customers may not need to actually "own" the developments - a license right can often do the trick.

4. Using overly broad or subjective acceptance testing

It is not uncommon or unreasonable for customers to want to "kick the tires" of your technology before they pay for it. Problems arise when the customer has an unreasonable expectation of what the technology is supposed to achieve, and either want to withhold payment, or force you to provide extra services to meet that unreasonable expectation. This especially manifests itself when a customer includes acceptance testing language in a contract which is not tied to objective and realistic standards. Although it can be a laborious effort, taking the time to objectify these standards with the customer in the contract can save you significant time down the road, and get you paid faster.

3. Offering liberal source code escrow release conditions

For software developers, you know that your source code is the "crown jewels" of your business. It is the core of your technology, representing months or years of your blood, sweat, and tears. Yet many software companies are willing to give it away, for free, to their customers. How? By entering into a source code escrow agreement with a customer and allowing it to be released to them in situations where the code still holds value for you. Many customers will demand the source code be released to them if you stop supporting the software, but the intellectual property in the code may still be used in your other products or technology, effectively giving your customer the tools it needs to duplicate your technology. Creating very narrow and specific source code release conditions can minimize this impact.

2. Undervaluing technology

What is your technology worth? It's a difficult question, and value can be measured and determined in many ways. Many new technology companies feel compelled to undercharge for their technology in an effort to break into the market. Although there is certainly some merit in that, I see vendors consistently undervaluing what their technology is worth, leaving significant revenue on the table. Understanding the impact and loss to the customer if they DON'T license your technology is the first key to pricing your product. Plus, under-pricing your product can create an impression that the technology is "cheap" - not a label that will build a positive reputation of your company in the long run.

1. Using a form license and/or services agreement that doesn't fit your business model

Capturing exactly how you want to provide your product or services to your customer, allocating the risks, and creating each party's obligations and rights, is not a simple or quick process. Replicating some other company's form agreement not only exposes you to risks that you may not be aware of, but potentially violates the other company's copyright in their agreement, and raises the risks outlined in the other points of this list. Having a customized agreement created for you that aligns with your business processes, mitigates your risks, and addresses the laws that apply in your jurisdiction for your industry is a key component in running a successful technology business.

Pepper Law Group, LLC has been working with technology companies for over 10 years to address these mistakes head on and to adopt best practices in the industry. How can we help you? Contact us for a free initial consultation.

Daniel A. Pepper is the founder of Pepper Law Group, LLC, a law firm based in Somerville, New Jersey focusing on representing e-commerce businesses, and users and providers of technology. More information on the firm can be found at http://www.informationlaw.com or by telephone at 908.698.0330.

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.